Mid West Transport Services was established in 2001 by founding director, Dennis Larsen. The company began with just one truck for carrying general freight around Sydney from a base in Sydney’s mid-western suburbs, and so it was named “Mid West”. Over the years, Mid West has grown surely and steadily to become one of the most capable and trusted fleet management and specialised taxi truck service providers in the Australian road transport industry.
Mid West has acquired an enviable reputation for excellence in service and the tailoring of services to meet specific needs. Today the company is renowned for reliability, flexibility and professionalism. Founder, Dennis Larsen, heads an experienced management team including Phil Radford, operations manager, and Chase Larsen, who helps drive the advancement of transport business technology in administration, customer service, and throughout the fleet.
Enthusiasm for customer service is engendered in the culture at Mid West. People working at all levels of the company do their utmost to ensure that communication with customers is timely, open, and reliable at all times. “We are nothing without our customers, and I remind myself and our people of this every day,” says managing director, Dennis Larsen. “Our staff are trained to go the extra mile in delivering customer satisfaction, which in turn keeps Mid West out in front.”
Vehicle safety, equipment safety, safe work practices, and related compliance with statutory requirements are the over-arching concerns in today’s road transport industry, and Mid West is at the forefront of operational and environmental safety from all perspectives. For example, all Mid West drivers are trained and certified in all aspects of crane trucks, dangerous goods and wide load carriage. All vehicles are fully maintained, completely equipped, and appropriately certified.
Rigorous quality assurance procedures carried out by Mid West ensure complete customer satisfaction at all times. The success of these measures is reflected by loyal customers and consistently positive satisfaction surveys. Key points of quality assurance include:
- Driver attitude, performance and presentation
- Fleet safety compliance and presentation
- Accounts and administrative record-keeping
- Regulatory compliance and resolution processes
Driving the growth of Mid West Transport Services is the company’s expertise in providing specialised fleet management solutions. Manufacturers and businesses involved in the transport of freight including dangerous goods, IBCs, bulk and over-dimensional loads can cost-effectively enjoy the benefits of their own branded fleet with none of the maintenance and operational complexities of owning vehicles and employing drivers. Read more about Mid West’s fleet solutions here.